Service

SURE, We care

Our customers' satisfaction is the best reference for our services, which are recognized for speed, excellence and quality.

Customer Satisfaction Rate Rate Star
  • Above and beyond our expectations. Would enjoy having Simone and Rico back at our facility any time!

    Mr. J. C.
    United States of America
  • Very friendly staff and quick in preparing the material.

    Mr. K.G.
    Italy
  • Wish your team all the best, thank for all of support. Hope your team give us more supporter in datasheet or drawing of the goods!

    Mr. T. K. N.
    Vietnam
  • Your team is always there for us. We received answers to all questions in a very short time.

    Ms. L. P.
    Bosnia and Herzegovina
  • ottima assistenza in tempi brevi, risoluzione problematiche ok

    Mr. F. C.
    Italy
  • Service has improved significantly. Good work.

    Mr. C. F.
    Canada
  • Raffaella is always quick to respond. She also provides the details requested on the first request. We/I greatly appreciate her support.

    Mr. B. E.
    United States of America
  • Assistenza TOP!!!

    Mr. S. P.
    Italy
  • Thanks for all the support given during breakdown.

    P. S.
    India
  • Good and quick support

    L. S.
    China
  • Fantastic service and technician support! Thank you!!

    Mr. J. C.
    United States of America
  • Your support was fast even with the problem of the time difference between Mexico and Italy, it was very helpful to understand the problem, they gave me not only one but several possible variables tha

    Mr. J. M. P. H.
    Mexico
  • The technician’s visit was flawless. Mr. Manuel was punctual, thorough and meticulous in his work. He also showed great commitment to his work and did not lack ideas if he came across a problem.

    Mr. M. S.
    Poland
  • It is an excellent service, very fast and a good attitude, they are always there to help you.

    A. S.
    United States of America
  • Really good service and fast responses!

    Mr. D. v. E.
    Netherlands
  • Especially Federica and Raffaella are amazing, thanks a lot.

    Mr. S. D.
    Turkey

Our next-generation service philosophy

Our Group has decades of experience and know-how when it comes to machine life cycles and service requirements. With an advanced approach to customer care, we are able to anticipate service and maintenance needs rather than just react to them. Through the use of new, sophisticated technologies, we can provide innovative services, and immediate worldwide support via remote assistance systems and virtual reality.

Our next-generation service philosophy

Watch the video
Sure we care
Sure, we care!
Discover our AFTER SALES SERVICE

Comprehensive technical support

IMS TECHNOLOGIES’ comprehensive post-sales services include spare parts, field service, inspections, a real-time helpdesk, training, retrofits, and upgrades, as well as relocation and preventive maintenance.

IMS Technologies Technical Support

Your customer support worldwide 24/7

Our helpdesk operators are prompt to support whenever assistance is requested. Customers can always rely on helpful experts committed to finding the best solution as quickly as possible.

If you need any further information, please contact us








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