Our next-generation service philosophy

Our Group has decades of experience and know-how when it comes to machine life cycles and service requirements. With an advanced approach to customer care, we are able to anticipate service and maintenance needs rather than just react to them. Through the use of new, sophisticated technologies, we can provide innovative services, and immediate worldwide support via remote assistance systems and virtual reality.

Our next-generation service philosophy

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Comprehensive technical support

IMS TECHNOLOGIES’ comprehensive post-sales services include spare parts, field service, inspections, a real-time helpdesk, training, retrofits, and upgrades, as well as relocation and preventive maintenance.

IMS Technologies Technical Support

Why Choose

Increase Machine Lifespan

Increase Machine Lifespan

By scheduling maintenance and inspections, it’s possible to keep the machine in optimal working condition so they can reach their full life cycle and remain efficient for long periods. keeping your equipment in good conditions allows it to run longer and efficiently, lowering costs.

Reduce Costs

Reduce Costs

Proper operations planning means optimizing planned operationd and making available resources needed in advance, as well as a supply rational procurement of spare parts is necessary for an overall cost reductions.

Increase Productivity and Efficiency

Increase Productivity and Efficiency

By identifying operations that need implementation in the life cycle of the machine, improving the scheduling of interventions, makes it possible to prevent the occurrence of downtime due to failures, which could reduce productivity and efficiency levels.

Improve Safety and Reliability

Improve Safety and Reliability

The implementation of scheduled operations affects the reliability of the machine. Making the workplace a safer environment for all people involved in the production process, reducing at the same time the risk of accidents.

Our customers' satisfaction is the best reference for our services, which are recognized for speed, excellence and quality.

Customer Satisfaction Rate Rate Star
  • Above and beyond our expectations. Would enjoy having Simone and Rico back at our facility any time!

    Mr. J. C.
    United States of America
  • Very friendly staff and quick in preparing the material.

    Mr. K.G.
  • Wish your team all the best, thank for all of support. Hope your team give us more supporter in datasheet or drawing of the goods!

    Mr. T. K. N.
  • Your team is always there for us. We received answers to all questions in a very short time.

    Ms. L. P.
    Bosnia and Herzegovina
  • ottima assistenza in tempi brevi, risoluzione problematiche ok

    Mr. F. C.
  • Service has improved significantly. Good work.

    Mr. C. F.
  • Raffaella is always quick to respond. She also provides the details requested on the first request. We/I greatly appreciate her support.

    Mr. B. E.
    United States of America
  • Assistenza TOP!!!

    Mr. S. P.
  • Thanks for all the support given during breakdown.

    P. S.
  • Good and quick support

    L. S.
  • Fantastic service and technician support! Thank you!!

    Mr. J. C.
    United States of America
  • Your support was fast even with the problem of the time difference between Mexico and Italy, it was very helpful to understand the problem, they gave me not only one but several possible variables tha

    Mr. J. M. P. H.
  • The technician’s visit was flawless. Mr. Manuel was punctual, thorough and meticulous in his work. He also showed great commitment to his work and did not lack ideas if he came across a problem.

    Mr. M. S.
  • It is an excellent service, very fast and a good attitude, they are always there to help you.

    A. S.
    United States of America
  • Really good service and fast responses!

    Mr. D. v. E.
  • Especially Federica and Raffaella are amazing, thanks a lot.

    Mr. S. D.

Your customer support worldwide

Our helpdesk operators are prompt to support whenever assistance is requested. Customers can always rely on helpful experts committed to finding the best solution as quickly as possible.

If you need any further information, please contact us

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