Our customers' satisfaction is the best reference for our services, which are recognized for speed, excellence and quality.
Customer Satisfaction Rate
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Above and beyond our expectations. Would enjoy having Simone and Rico back at our facility any time!
Mr. J. C. United States of America
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Very friendly staff and quick in preparing the material.
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Wish your team all the best, thank for all of support. Hope your team give us more supporter in datasheet or drawing of the goods!
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Your team is always there for us. We received answers to all questions in a very short time.
Ms. L. P. Bosnia and Herzegovina
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ottima assistenza in tempi brevi, risoluzione problematiche ok
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Service has improved significantly. Good work.
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Raffaella is always quick to respond. She also provides the details requested on the first request. We/I greatly appreciate her support.
Mr. B. E. United States of America
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Thanks for all the support given during breakdown.
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Fantastic service and technician support! Thank you!!
Mr. J. C. United States of America
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Your support was fast even with the problem of the time difference between Mexico and Italy, it was very helpful to understand the problem, they gave me not only one but several possible variables tha
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The technician’s visit was flawless. Mr. Manuel was punctual, thorough and meticulous in his work. He also showed great commitment to his work and did not lack ideas if he came across a problem.
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It is an excellent service, very fast and a good attitude, they are always there to help you.
A. S. United States of America
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Really good service and fast responses!
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Especially Federica and Raffaella are amazing, thanks a lot.
Our next-generation service philosophy
Our Group has decades of experience and know-how when it comes to machine life cycles and service requirements. With an advanced approach to customer care, we are able to anticipate service and maintenance needs rather than just react to them. Through the use of new, sophisticated technologies, we can provide innovative services, and immediate worldwide support via remote assistance systems and virtual reality.
Sure, we care!
Discover our AFTER SALES SERVICE
Comprehensive technical support
IMS TECHNOLOGIES’ comprehensive post-sales services include spare parts, field service, inspections, a real-time helpdesk, training, retrofits, and upgrades, as well as relocation and preventive maintenance.
360° Customer Support
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Field service: our expertise at your disposal always and everywhere
A team of more than 80 highly qualified technicians is ready to assist our customers quickly and efficiently.
Customized support operations can be arranged in any part of the world.
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Remote assistance & visual service: the customer’s eyes are our eyes
Thanks to state-of-the-art augmented reality devices, IMS TECHNOLOGIES GROUP experts can make audiovisual remote diagnosis through the eyes of local operators and give real-time instructions. Several assistance packages are available.
Customized service plans can also be developed in collaboration with the customer.
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Spare parts: original high-quality components fast replaced
A very efficient stock management system allows us to supply spare parts worldwide with reduced delivery times. Only original spare parts from the manufacturer can guarantee the optimal functioning of machines.
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Retrofit & upgrade: your machine as good as new
Thanks to tailor-made retrofitting and upgrading programmes, we are able to extend the machines’ life cycle, to ensure top performance levels in the long term and to comply with the latest safety regulations.
Each customer can choose among a wide offer of upgrade possibilities, including new functionalities and accessories.
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Relocation: no limits to movement
Every machine can easily be disassembled, transported and installed at a new plant. We can manage relocation processes in any country.
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The academy: always up-to-date with our experts
At MyLab, our unique Customer Innovation and Application Center, Our customers can take part in advanced training courses, test machines and explore new applications or materials. We o er different training programmes, which can be fully customized according to the customer’s specific objectives.
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Helpdesk: troubleshooting is our mission
Our helpdesk operators are prompt to support whenever assistance is requested. Customers can always rely on helpful experts committed to finding the best solution as quickly as possible.
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Inspection: no bad surprises with regular audit
We strongly recommend and provide periodic mechanical, Electrical and safety inspections on installed machines in order to ensure top performance levels, safeguard operators and equipment, assess possible improvements and analyse spare parts needs.
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Preventive maintenance: better safe than sorry
We can develop a customized mechanical, electrical and electronic maintenance program together with our customers, in order to regularly check and enhance the performance of each machine and guarantee high level of productivity in the long term.
Your customer support worldwide 24/7
Our helpdesk operators are prompt to support whenever assistance is requested. Customers can always rely on helpful experts committed to finding the best solution as quickly as possible.
