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Our next-generation service philosophy

Our Group has decades of experience and know-how when it comes to machine life cycles and service requirements. With an advanced approach to customer care, we are able to anticipate service and maintenance needs rather than just react to them. Through the use of new, sophisticated technologies, we can provide innovative services, and immediate worldwide support via remote assistance systems and virtual reality.

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Global Technical Support

IMS TECHNOLOGIES’ comprehensive post-sales services include spare parts, field service, inspections, a real-time helpdesk, training, retrofits, upgrades, as well as relocation and preventive maintenance.

What We Offer

Field Service

Our team of specialized technicians is always ready to provide fast and efficient assistance to our customers anywhere in the world.

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Remote assistance

Thanks to augmented reality devices, IMS TECHNOLOGIES experts can diagnose and resolve issues from the perspective of local operators and provide you with real-time support.

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Preventive maintenance

We can develop a customized mechanical, electrical and electronic maintenance program together with our customers, to regularly check and enhance the performance of each machine and guarantee high level of productivity in the long term.

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Spare parts

At IMS TECHNOLOGIES, we understand the importance of planning and knowing the status of your machine.

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Relocation

Every machine can easily be disassembled, transported and installed at a new plant. We can manage relocation process in any country.

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Inspection

We strongly recommend and provide periodic mechanical, electrical and safety inspections on installed machines in order to ensure top performance levels, safeguard operators and equipment, assess possible improvements and analyse spare parts needs.

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Retrofit & Upgrade

Thanks to tailor-made retrofitting and upgrading programs, we are able to extend the machines’ life cycle, to ensure top performance levels in the long term and to comply with the latest safety regulations.

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Extended Care

IMS TECHNOLOGIES continues to take care of your machine even after your warranty has expired.

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The operational benefits of our services

Increase Machine Lifespan

By scheduling maintenance and inspections, it is possible to keep the machines in optimal working condition so they can reach their full life cycle and remain efficient for long periods. Keeping your equipment in good condition allows it to run longer and efficiently, lowering costs.
Reduce Costs

Proper operations planning means optimizing the activities and making available resources efficiently. Knowing the operations and resources needed in advance, as well as the supply rational procurement of spare parts, is necessary for an overall costs reduction.
Increase Productivity and Efficiency

By identifying operations that need to be implemented throughout the machine’s life cycle, improving intervention scheduling can help prevent downtime caused by failures, thereby potentially reducing productivity and efficiency levels.
Improve Safety and Reliability

The implementation of scheduled operations affects the reliability of the machine, making the workplace a safer environment for all individuals involved in the production process while simultaneously reducing the risk of accidents.

Our customers' satisfaction is the best reference for our services, which are recognized for speed, excellence and quality.

Above and beyond our expectations. Would enjoy having Simone and Rico back at our facility any time!

Mr. J. C.

United States of America
Very friendly staff and quick in preparing the material.

Mr. K.G.

Italy
Wish your team all the best, thank for all of support. Hope your team give us more supporter in datasheet or drawing of the goods!

Mr. T. K. N.

Vietnam
Your team is always there for us. We received answers to all questions in a very short time.

Ms. L. P.

Bosnia and Herzegovina
ottima assistenza in tempi brevi, risoluzione problematiche ok

Mr. F. C.

Italy
Service has improved significantly. Good work.

Mr. C. F.

Canada
Raffaella is always quick to respond. She also provides the details requested on the first request. We/I greatly appreciate her support.

Mr. B. E.

United States of America
Assistenza TOP!!!

Mr. S. P.

Italy
Thanks for all the support given during breakdown.

P. S.

India
Good and quick support

L. S.

China
Fantastic service and technician support! Thank you!!

Mr. J. C.

United States of America
Your support was fast even with the problem of the time difference between Mexico and Italy, it was very helpful to understand the problem, they gave me not only one but several possible variables tha

Mr. J. M. P. H.

Mexico
The technician’s visit was flawless. Mr. Manuel was punctual, thorough and meticulous in his work. He also showed great commitment to his work and did not lack ideas if he came across a problem.

Mr. M. S.

Poland
It is an excellent service, very fast and a good attitude, they are always there to help you.

A. S.

United States of America
Really good service and fast responses!

Mr. D. v. E.

Netherlands
Especially Federica and Raffaella are amazing, thanks a lot.

Mr. S. D.

Turkey

Your customer support worldwide

Our helpdesk operators are prompt to support whenever assistance is requested. Customers can always rely on helpful experts committed to finding the best solution as quickly as possible.